Refund policy

Unfortunately due to the nature of this hobby returns are not accepted. If there is an issue with an item being damaged in transit we will work with you to make it right. Please contact us at admin@pokejpn.com

Cancellations can be requested prior to shipment but are subject to a cancellation fee of up to 5%. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. 

To cancel an order please email admin@pokejpn.com